Terms and Conditions

Acceptance of Terms and Definitions

By accessing or using this website (the “Website”), you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions (“Terms”).
PETSWORTHY PTY LTD reserves the right to modify or update the Terms at its discretion without prior notice. It is your responsibility to review these Terms periodically to ensure you are aware of any changes. Continued use of the Website following any amendments constitutes your acceptance of the revised Terms.

In these Terms, the terms “we”, “us”, “our”, “the Company”, and “PETSWORTHY” refer to PETSWORTHY PTY LTD (ABN 35 680 815 043), a private company registered in Victoria, Australia.

The term “you” refers to any individual or entity accessing, browsing, registering, or making purchases through the Website.

The term “Website” includes this website and any other digital platform owned or operated by PETSWORTHY PTY LTD.

Disclaimer of Warranties

PETSWORTHY PTY LTD endeavours to ensure that the information provided on the Website is current, accurate, and reliable. However, to the extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis, without any express or implied warranties.

This includes, without limitation, any warranties relating to:

merchantability;
fitness for a particular purpose;
non-infringement of intellectual property; and
the accuracy, completeness, or reliability of any information provided on the Website.

While we take reasonable steps to maintain the functionality and security of the Website, we do not guarantee that access will be uninterrupted, error-free, or free from harmful components. Your use of the Website is at your own discretion and risk.

Disclaimer of Warranties

This includes, without limitation, any warranties relating to:

merchantability;
fitness for a particular purpose;
non-infringement of intellectual property; and
the accuracy, completeness, or reliability of any information provided on the Website.

Users are encouraged to exercise their own judgment when accessing or relying on information provided on the Website.

User Responsibilities and Liability

You are responsible for your conduct while accessing or using the Website. You must ensure that your use of the Website complies with all applicable laws and these Terms.

If your actions—whether through browsing, purchasing, submitting information, or otherwise using the Website—result in any loss, damage, or liability to PETSWORTHY PTY LTD or any third party, you may be held accountable for the consequences.

Where appropriate, PETSWORTHY PTY LTD reserves the right to take necessary steps to protect its business, including cooperating with authorities or seeking remedies under applicable law.

Intellectual Property and Use of Content

All content available on the Website, including but not limited to text, images, graphics, product photographs, layout, visual design, logos, and trademarks, is either owned by or licensed to PETSWORTHY PTY LTD and is protected by applicable intellectual property laws.

You must not:

copy, reproduce, modify, republish, upload, post, transmit, or distribute any Website content without prior written consent from PETSWORTHY PTY LTD;
use any Website content for commercial purposes, unless explicitly authorised;
claim ownership of any content or product design presented on the Website;
use or reference the Website’s visual presentation (such as colour schemes, layout, or style) in ways that may cause confusion or misrepresentation.

PETSWORTHY PTY LTD retains the right to take appropriate steps in response to unauthorised use of its intellectual property, in accordance with applicable laws.

Data and Website Usage Restrictions

The Website and its underlying systems must not be accessed using automated tools, bots, or data extraction technologies for any commercial or competitive purpose.

You must not:

use the Website or its content to develop or promote competing services;
attempt to access, disrupt, or reverse-engineer the Website’s structure or functionality;
misuse or interfere with any part of the Website’s operations or availability.

PETSWORTHY PTY LTD may take appropriate steps to manage or restrict access in cases of unauthorised or disruptive activity.

Third-Party Content and External Links

This Website may include links to third-party websites, services, or content which are provided for your convenience and general information only.

We do not control, endorse, or take responsibility for the availability, accuracy, or content of any third-party materials linked from or referenced on the Website. Any interactions or transactions you undertake with third parties are entirely between you and the relevant party, and are subject to their own terms and policies.

While we aim to ensure the integrity of the links we provide, we make no guarantees regarding the ongoing functionality or reliability of external content.

Website Availability and Technical Issues

We aim to maintain the Website in good working order and to provide a reliable user experience. However, the availability of the Website may occasionally be affected by factors beyond our control, including technical faults, scheduled maintenance, or interruptions to internet services.

We do not guarantee that access to the Website will be uninterrupted, error-free, or continuously available. PETSWORTHY PTY LTD is not responsible for any delay, disruption, or unavailability of the Website caused by technical issues, system upgrades, or external service failures.

Where possible, we will provide notice of planned outages or updates that may affect Website access.

Orders and Product Availability

Placing an order through the Website constitutes an offer by you to purchase products at the listed price, subject to these Terms. Acceptance of your order occurs only once we have confirmed the order and dispatched the items.

PETSWORTHY PTY LTD reserves the right to limit quantities, reject orders, or cancel any order at its discretion for reasons including but not limited to:

suspected misuse or bulk purchasing;
suspected resale or commercial use;
pricing or listing errors;
unavailability of stock;
concerns about payment authorisation or potential fraud.

Product availability and stock levels shown on the Website are indicative only and may not reflect real-time inventory. We do not guarantee the availability of any item until your order is confirmed.

If an item becomes unavailable after your order is placed, we will contact you to offer alternatives such as a refund, store credit, or replacement product.

For further details regarding shipping times, delivery methods, returns eligibility, and refund processes, please refer to our Delivery and Returns Policy, which forms part of these Terms.

Limitation of Liability

To the fullest extent permitted by law, PETSWORTHY PTY LTD and its directors, officers, employees, and agents are not liable for any loss or damage of any kind, whether direct, indirect, incidental, special, or consequential, arising out of or in connection with your access to or use of the Website, or any products purchased via the Website.

This includes, without limitation, loss of profits, data, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.

Where liability cannot be excluded by law (such as under the Australian Consumer Law), our liability is limited to:

• the replacement of the goods or the supply of equivalent goods;

• the repair of such goods;

• the payment of the cost of replacing the goods or acquiring equivalent goods; or

• the payment of the cost of having the goods repaired.

Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Victoria, Australia.

By using this Website, you agree to submit to the exclusive jurisdiction of the courts of Victoria for any legal proceedings arising out of or relating to these Terms or your use of the Website.