Shipping Policy

📦 Quick Shipping Summary

Zone	Regions Covered	Free Shipping Threshold	Shipping Fee
🟢 Metro Zone	Melbourne, Sydney, Adelaide, Brisbane, Perth Metro	✅ Free over $59	$9.90 under $59
🟡 Regional & Remote Zone	All other areas in Australia	❌ No free shipping	Calculated at checkout via Australia Post

🏠 Why Shipping Rates Vary

Our main warehouse is located in Melbourne, which allows us to offer faster and more affordable delivery to nearby metro areas.
We’re already working on building warehouses across other states to improve delivery times and lower costs for everyone.

Thanks for your patience — better shipping is coming soon! 🐾

📍Postcodes by Zone

🟢 Metro Zone – Free Shipping Over $59

Melbourne Metro (V1):
3000–3220, 3335–3341, 3425–3443, 3750–3811, 3910–3920, 3926–3944, 3972–3978, 3980–3983, 8000–8999

Sydney Metro (N1):
1000–2263, 2500–2530, 2555–2574, 2740–2786, 2890

Adelaide Metro (S1):
5000–5199, 5800–5999

Brisbane Metro (Q1):
2485–2486, 4000–4224, 4225, 4226–4299, 4500–4549, 9000–9299, 9400–9596, 9700–9799

Perth Metro (W1):
6000–6214, 6800–6999

🟡 Regional & Remote Zone – Courier Rates Apply

All other Australian postcodes not listed above fall into this zone. Shipping is calculated at checkout based on real-time quotes from Australia Post and partners like Aramex or CouriersPlease.

⏳ Pre-Order Shipping

If your order includes pre-order items, you’ll be able to choose one of two delivery methods at checkout:

1. Ship Together – FREE

Your in-stock and pre-order items will be shipped together once everything is ready.

✅ No additional shipping fees for pre-order items under this option.

2. Ship Separately

In-stock items are shipped first. Pre-orders follow when they arrive.

Pre-order items will be shipped independently
If the pre-order subtotal qualifies for free shipping in your zone (Metro Zone = $59), they ship free
Otherwise, shipping will be calculated separately

📦 Pre-order delivery timeframe:

Metro areas: up to 20 business days
Regional & remote areas: 20–30 business days

🌏 How Pre-Orders Are Delivered

Pre-order deliveries happen in two stages:

International Shipping – Your item is shipped from our overseas warehouse to Australia. This is the longest part of the process. Because it's managed by our global logistics partners, tracking is not available during this stage.
Domestic Delivery – Once your item arrives at our Australian warehouse, it will be dispatched promptly using local couriers. You’ll receive an email with a tracking number, so you can monitor your parcel right through to delivery.

🚛 Carriers & Delivery

We primarily ship via Australia Post
We may also use trusted partners like Aramex or CouriersPlease for certain regions or parcel sizes
All shipping rates shown at checkout are calculated live based on your postcode, parcel weight, and size

🕒 Processing & Estimated Delivery Time

Orders are packed and dispatched within 1–3 business days (up to 4–7 during sales or public holidays)
Delivery time after dispatch:
- Metro Zone: 2–4 business days
- Regional & Remote Zone: 4–7 business days

📅 Excludes weekends and public holidays

📦 Tracking & Delivery Info

You’ll receive an email with tracking information once your order ships
Most deliveries don’t require a signature
If you're not home, the courier may:
- Leave the parcel in a safe place, or
- Leave a card for pickup or redelivery